Question 1

How does access work?

Accepted Answer

Around 30 minutes before your session begins, you will receive a unique access code by both email and SMS. Enter the code at the door to gain entry. The code is valid only during your exact booking window.

Question 2

When will I receive my access code?

Accepted Answer

Your code is sent approximately 30 minutes before your session start time. Make sure your phone number is saved on your account so the SMS arrives on time.

Question 3

What is the cancellation policy?

Accepted Answer

You can cancel your booking free of charge up to 12 hours before your session start time. Cancellations made inside 12 hours are normally non-refundable. Exceptions may be made at the discretion of the team — contact us if you have a genuine emergency.

Question 4

Are there memberships?

Accepted Answer

No. Reclusion operates on a pay-as-you-go basis. You book and pay for individual sessions with no commitment, no membership, and no monthly fees. Booking multiple sessions in one checkout unlocks a volume discount.

Question 5

Is it completely private?

Accepted Answer

Yes. The room is entirely yours for the full duration of your session. No other gym users, no shared spaces. You train alone, in private.

Question 6

Is there CCTV inside the gym?

Accepted Answer

There is no camera inside the training area itself. The entrance area may be monitored for safety and access control purposes. Full details are in our Privacy Policy.

Question 7

What should I bring?

Accepted Answer

Wear appropriate training clothes and bring a water bottle. A towel is recommended. We ask that you respect the equipment and leave the space clean for the next user.

Question 8

How far in advance can I book?

Accepted Answer

You can book sessions up to 14 days in advance. Availability is shown in 30-minute start time increments, and sessions are 60 minutes long.

Question 9

How far ahead is pricing shown?

Accepted Answer

Pricing is shown for the full 14-day booking window. Slot prices are determined by the time of day and do not change once your booking is confirmed.

Question 10

What equipment is available?

Accepted Answer

The room contains a curated selection of premium gym equipment. See the Space page for a full list. [PLACEHOLDER — update with real equipment list before launch]

Question 11

Can I arrive early or stay late?

Accepted Answer

Access is permitted only during your booked window. Please arrive on time. If you need a longer session, book consecutive slots.

Question 12

Do I need to create an account?

Accepted Answer

Yes. An account is required to complete your first booking. It takes under a minute to set up and allows us to store your access details securely.

Question 13

Where is Reclusion located?

Accepted Answer

Reclusion is located on Dorking High Street in Surrey. We are easily accessible from Reigate, Leatherhead, Epsom, Guildford, Redhill, and across Surrey. The gym is a short walk from Dorking station.

Question 14

Is Reclusion open 24 hours?

Accepted Answer

Yes. Reclusion is open 24/7, every day of the year. You can book and access the private gym at any time of day or night using your unique access code. There is no staffed reception — entry is entirely via your booking code.

Question 15

Is there a gym in Dorking with no crowds?

Accepted Answer

Yes — that is exactly what Reclusion is. Unlike traditional gyms, you book the entire room to yourself. No other members, no shared equipment, no waiting. It is a completely private gym experience in Dorking.

Question 16

Can I book a gym just for myself?

Accepted Answer

Absolutely. Every Reclusion session gives you exclusive access to the full gym room. You train alone in a private, locked space with premium equipment. No one else enters during your booking.

Question 17

Are there gyms like Solo60 in Surrey?

Accepted Answer

Reclusion offers a similar concept to Solo60 but with key differences. Rather than a compact pod, Reclusion provides a full-size private gym room with a power rack, cable machine, cardio equipment, conditioning tools, and a private bathroom. Located in Dorking, Surrey — bookable by the hour with no membership.

Question 18

Where can I train alone near Dorking?

Accepted Answer

Reclusion is a private gym on Dorking High Street where you train completely alone. The room is locked during your session — no other users, no staff. Easily reached from Reigate, Leatherhead, Epsom, and Guildford.

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